Application Name: NATIONAL LIFE BD
Platform: Android & iOS
Package ID: com.nlibd.nliph
Last Updated: 11 November 2026
This Privacy Notice explains how National Life Insurance PLC collects, uses, shares, protects, and retains personal information through the NATIONAL LIFE BD mobile application.
We may collect the following information to provide and improve our insurance services:
Account Information
Mobile number and policy number.
Employee ID and branch ID for insurance agents and employees.
Information required for account registration, OTP verification, and login.
Policy and Premium Information
Policy details and premium information.
Premium certificates and tax certificates retrieved from our records.
Claim Information
Policyholder's name and contact number.
Claim type, date, and cause of death.
Supporting documents and photos voluntarily submitted with a claim.
Photos and Documents
Only images you select or capture using your device's camera when attaching claim documents.
The application does not independently access your photo library.
Microphone and Speech Recognition
The microphone is used only when you tap the voice button in the Policy Advisor chat.
Speech is processed by your device's speech recognition service at that time.
Audio is not stored or sent to our servers.
Policy Advisor Information
Age, number of dependents, savings goals, and budget, if voluntarily provided.
This information is used to suggest suitable insurance plans.
We do not collect your location, contacts, SMS, call logs, or device identifiers for advertising purposes. The application does not contain advertisements or third-party analytics SDKs.
We use your information to:
Create and secure your account.
Display policy and premium information.
Process insurance claims and service requests.
Recommend suitable insurance plans.
Prevent fraud and protect our services.
Comply with applicable legal and regulatory obligations, including IDRA requirements.
We do not sell your personal information.
We may share information only when necessary:
With service providers, such as SMS providers, for OTP delivery.
With reinsurers when required to process insurance policies or claims.
With authorised parties when required by applicable laws or regulatory authorities.
We take appropriate measures to protect your personal information.
Data transmitted between the application and our servers is encrypted using HTTPS.
Access to personal information is restricted to authorised personnel.
Appropriate security measures are implemented to protect information against unauthorised access, disclosure, or misuse.
We retain policy and claim records while policies are active and thereafter for the periods required under applicable Bangladeshi insurance and tax laws.
Information that is no longer required is securely deleted, subject to applicable legal and regulatory retention requirements.
You may request deletion of your application account at any time through any of the following methods:
In the Application:
Menu → Account Deletion Request
Online:
https://www.nlibd.com/contact-us
Email:
[email protected]
We will delete your application account and login information within 30 days of receiving your request.
However, policy and claim records that must be retained under applicable laws and regulations will be preserved for the legally required period and deleted thereafter.
The NATIONAL LIFE BD application is not directed to children under the age of 13.
For questions, concerns, or requests regarding this Privacy Notice or your personal information, please contact:
Privacy Officer
National Life Insurance PLC
NLI Tower, 54–55 Kazi Nazrul Islam Avenue,
Karwan Bazar, Dhaka-1215, Bangladesh.
Email:[email protected]
Hotline: 16749
Website:https://www.nlibd.com
NATIONAL LIFE INSURANCE PLC
Protecting Your Future with Trust and Responsibility.
© 2026 National Life Insurance PLC. All rights reserved.